After Installation
Service request
Something not right with a window we installed? Tell us what you see and we take it from there — the same people who sold and installed it.
What happens next
- Urgent — a window will not close or lock, broken glass, water entering the home: we call back the same business day and schedule a visit within 2 business days.
- Everything else — a sticky handle, a draft, a screen, an adjustment: we reply within 1 business day and schedule an inspection within 10 business days.
What it costs
- Warranty cases: covered under the Limited Warranty. Labor is free for 2.5 years after installation, parts for the rest of their coverage period.
- Adjustment of sashes and hardware is free in the first year.
- Outside the warranty: a service visit is $149 and includes adjustment of up to five windows; parts are billed separately. If the inspection finds a covered defect, the fee is waived.
Prefer to call or write?
(814) 888-4432, Mon – Thu 11am – 4pm, or univiewwindows@gmail.com. Have your agreement number ready; it is on the first page of your Home Improvement Agreement.